Privacy Policy
Last Updated: February 4, 2026
Our Commitment to Privacy
At ES Producation Services (ESPS), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our application and related services.
Information We Collect
Personal Information
- Full name and identification details
- Contact information (phone number, email)
- Professional information (teacher ID, school)
- Financial information for application processing
Device and Usage Information
- Device information and unique identifiers
- Application usage patterns and preferences
- Location information (with your consent)
- Camera access for eKYC verification
Sensitive Information
- Government-issued identification documents
- Biometric data for identity verification
- Financial transaction records
- Credit and agreement information
How We Use Your Information
Service Provision
- Process applications and approvals
- Verify your identity and credentials
- Manage your account and services
- Provide customer support
Legal & Security
- Comply with legal requirements
- Prevent fraud and illegal activities
- Protect our rights and property
- Ensure platform security
Camera Access & eKYC
Why We Need Camera Access
We request camera permission solely for electronic Know Your Customer (eKYC) verification purposes:
- Capture your identification documents
- Take live photos for identity verification
- Ensure compliance with regulatory requirements
- Prevent identity fraud and unauthorized access
Camera images are processed securely and are not stored longer than necessary for verification purposes.
Data Protection & Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict authentication and authorization systems
- Regular Audits: Security assessments and vulnerability testing
- Data Minimization: We collect only necessary information
Your Rights
Access & Correction
- Request access to your personal data
- Correct inaccurate information
- Update your account details
- Download your data
Control & Deletion
- Object to processing of your data
- Request deletion of your information
- Withdraw consent where applicable
- Restrict processing of your data
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: support@esps.com.my
Address: Vertical Business Suites Tower A, Bangsar South, Kuala Lumpur, MY
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date above.